Refund policy

At Rep:THE HAIR (REPUTATION SALON & SUITES), we are committed to providing high-quality hair extensions and maintaining the highest standards of hygiene and product integrity. Due to the nature of our products, we enforce a strict return and refund policy.

ALL SALES ARE FINAL unless the following conditions are met:

• Returns must be requested within 14 days of the original purchase date.
• Hair extensions must be in brand new, unused, unwashed, unworn, and unopened condition.
• The original packaging, ties, bands, seals, and tags must remain completely intact and unaltered.
• Any hair that has been removed from packaging, brushed, installed, colored, toned, cut, chemically treated, styled, or tampered with in any way will NOT qualify for a return or refund.
• For hygiene and sanitary reasons, we cannot accept returns on any product that shows signs of use, odor, smoke exposure, product buildup, or alteration of any kind.

Important:

• We reserve the right to inspect all returned items before approving a refund or exchange.
• Returns that do not meet these requirements will be refused and sent back to the customer.
• Shipping costs are non-refundable.
• Refunds, if approved, will be issued to the original payment method only.
• Custom orders, special orders, and installed hair extension services are strictly non-refundable.

By purchasing from Reputation Salon & Suites, you acknowledge and agree to this return and refund policy.